The key value here is that as opposed to regular forums or google groups (via the web interface), the search is quite powerful.
When a user has a question typically they won’t go through the trouble of looking at past archives so they just ask it again and then maybe someone points them to the previous discussion. On discourse the user is directed to old discussions about the same topic, even if the user didn’t use the search functionality.
F example when a user is trying to create a topic that is similar to something that already exists and point the user to that thread instead like so:
This essentially makes life easier for users since they find answers more quickly and also for moderators and community managers who don’t have to merge topics as often or point users to past conversations.
Regarding the work it doesn’t seem to too much for someone who has already a testing discourse instance. I can try to play around with this and report back.
Hum. Can you please elaborate? If this worked as a mirror to the qubes-users, I think it should be fine, no? One thing we could do is to close all topics imported from qubes-users so they are a read-only copy of past discussions.
@adw after reading with a bit more detail the instructions I realized that indeed for this will require some more work as I can’t do the export alone (only one list manager or owner) and since it involves exporting the google account’s cookies (which include access tokens), it’s better for that to be only one person alone with that kind of access performing this.
Google account: You need a Google account that has the Manager or Owner role 9 for your Google Group, otherwise the downloaded messages will contain censored email addresses.
the auto-search for solutions is very powerful with Discourse, good point. I agree this seems like a lot of work and if we make it active (with constant import of new qubes-users emails) it’s not clear how folks can handle that (such as having email notifications only for Discourse-specific posts, not imports).
maybe one last flag is that there is also a lot of user support & troubleshooting going on in the Qubes reddit which we are unable to import as well.
it seems the leaning is towards not trying this. once there is clear consensus on this I think this is the final item we needed to decide prior to announcing the forum to qubes-users list?
I just wanted to go though the settings and see if anything is missing and I also have another comment on restructuring / reordering of categories, which I plan to address until the end of the week. But we should be just in the final stretch.
Hum. I think the solution I found only applies to migrating from google groups and not periodic syncs, unfortunately.
Good point. I was looking at discourse’s meta forum and I wasn’t able to find someone who has attempted to migrate from reddit to discourse. One thing that could be done would be to try to being some users from reddit onto here though sharing some headlines there of the discussions taking place here. But I think that can be a discussion in itself and can be done after announcing this on qubes-users.
Im for skipping, the effort in porting and redirecting is high. docs can be updated to here and user migration will organically happen over time. there will be some duplication and im sure us mods will end up linking people who cant use a search box but thats just an inherent risk of any migration of a user facing system
This is an interesting option, especially in light of google’s interface requiring login now. It would be an alternative to mail-archive.com, and would allow (I think?) to easily search and reference threads on a mailing list.